USPS Informed Delivery is a valuable tool for managing your mail and packages, but sometimes issues can arise. Whether you’re experiencing missing notifications, trouble with identity verification, or other problems, this guide will help you troubleshoot and resolve common issues with USPS Informed Delivery.
Common Issues and Their Solutions
1. Missing or Delayed Notifications
Problem: You’re not receiving notifications about your mail or packages, or they’re delayed.
Solution:
- Check Your Email Settings: Ensure that notifications are enabled in your USPS Informed Delivery account settings. Verify that your email address is correct and that notifications are not being filtered into your spam or junk folder.
- Review Subscription Settings: Confirm that you have subscribed to email notifications for mail and packages. Go to the settings section of your account and make sure your preferences are set correctly.
- Update Contact Information: If you’ve changed your email address or phone number, update your contact information in your USPS account.
2. Problems with Identity Verification
Problem: You’re having trouble verifying your identity for Informed Delivery.
Solution:
- Check Your Details: Make sure that the personal information you provided matches the information on file with USPS. This includes your name, address, and any additional identification details.
- Verify Your Address: Ensure that the address you’ve entered is correct and matches the one where USPS delivers. Any discrepancies can affect verification.
- Receive and Enter the Activation Code: If you’re in the process of verifying your identity, check for the USPS confirmation letter with the activation code. Enter this code on the Informed Delivery site to complete the process.
- Contact USPS Support: If you continue to experience issues, reach out to USPS customer service for assistance.
3. Inaccurate or Missing Mail Previews
Problem: The mail previews you’re receiving are inaccurate or some are missing.
Solution:
- Check Delivery Status: Verify that the mail previews are for the correct delivery day. Sometimes, delays in scanning or processing can affect the accuracy of previews.
- Review Mail Scanning: Understand that not all mail pieces are scanned for Informed Delivery. Some types of mail, like certain types of packages or mail from smaller carriers, might not be included.
- Update Preferences: Ensure your preferences are set correctly to include all types of mail that you want to be previewed.
4. Issues with Package Tracking
Problem: You’re unable to track your packages or see incorrect tracking information.
Solution:
- Check Tracking Numbers: Verify that the tracking numbers provided in your Informed Delivery notifications are correct and match the packages you’re expecting.
- Refresh Tracking Information: Sometimes, there may be a delay in updating the tracking status. Refresh the tracking page or check again later.
- Contact the Carrier: For issues with tracking information, contact USPS customer service or the sender of the package for further assistance.
5. Access Issues with Informed Delivery
Problem: You’re having trouble accessing your Informed Delivery account or the website.
Solution:
- Clear Browser Cache: Sometimes, clearing your browser’s cache or cookies can resolve access issues.
- Try a Different Browser: If you’re experiencing problems with one browser, try accessing your account from a different browser or device.
- Reset Your Password: If you’re having trouble logging in, use the “Forgot Password” option to reset your password.
Conclusion
While USPS Informed Delivery is designed to make managing your mail and packages easier, occasional issues can occur. By following the troubleshooting steps outlined in this guide, you can resolve common problems and continue to enjoy the benefits of this convenient service.
For more tips and updates on managing your deliveries, visit Inform Delivery.